![]() ![]() A byproduct of the combustion process in a gas fireplace is a mineral which can appear as a white film on the ceramic glass window of your appliance. This happens due to composition of the gas from your supplier. There is a white film on the inside of the glass, is this okay? This is normal when the fireplace first turns on, and will disappear naturally when the fireplace heats up. There is condensation on the inside of the glass, is this okay? If this happens, vacuum them up when you clean your fireplace. The embers from the fuel bed are not flammable and will not impact the operation of your fireplace. I dropped some pieces of embers under the fi replace while cleaning, is this dangerous? This is perfectly normal.Īs you start or adjust your fireplace's flame, the control valve motor turns to adjust the settings. Why do I hear popping or snapping noises?Īs your fireplace heats and cools with normal use, its metal parts will expand and contract, which may cause some noise. This is an indication that the batteries in your fireplace are getting critically low (not the batteries in your remote control handset, but the batteries in the battery holder beside the wall switch). When I operate the fireplace, why do I suddenly hear a faster series of beeps than usual? They may cause a slight odor and could cause the flames to be the full height of the firebox, or even slightly higher, for the first few hours of operation. When operating your fireplace for the first time, some vapors may be released due to the burning of curing compounds used during manufacturing. I've just started my fireplace for the first time, what is that smell? ![]() Call your dealer if the problem persists after cleaning. This is possibly caused by a blocked opening in the burner which can be cleaned by vacuuming it. When I start my fireplace, the flame is dirty or black, is this normal? This is normal, your flame will take on a more yellow/orange appearance as the fireplace heats up. When I start my fireplace, the flame is blue or transparent, is this normal? With this you may fi nd temperature fluctuations beyond the set point to varying degrees, depending on installation and room size. Rather than constantly turning your fireplace up and down, the temperature feature of your remote control is designed to efficiently give you a smooth maintenance of a comfortable temperature. Why doesn't the fireplace turn down when it goes above the temperature I've set? If the flame height does not adjust for 7 days, the fireplace will automatically turn the pilot off, and would need to be turned on again using either the handset or wall switch. Your fireplace has a built-in safety shutoff. Why does my pilot light go out when I leave the house for extended periods of time? Your fireplace may require service by a qualified service technician. ![]() If the fireplace still won't turn on after that, call your dealer for further information. If you have followed all instructions for your remote control or wall switch and your fireplace still won't turn on, the batteries located inside the wall switch kit may be low and need replacing. ![]() If you're looking for help fixing your Valor Gas Fireplace, look no further! Our comprehensive Valor Gas Fireplace Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes. ![]()
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